Refund policy

Completely fine — you don't have to offer returns, but you do need to word it carefully so it's clear, honest, and doesn't trigger chargebacks. Here's your policy:

Refund Policy

At Steadymate we stand behind the quality of our products. Please read this policy carefully before placing your order.

All sales are final

We do not accept returns or exchanges. All sales are final. We encourage you to read the full product description and FAQ before purchasing to make sure Steadymate is right for you.

Damaged or defective items

If your item arrives damaged or defective we will make it right. Simply contact us at support@shopsteadymate.com within 7 days of receiving your order with:

Your order number
A clear photo of the damage or defect

We will review your case and offer either a replacement unit or a full refund at our discretion. We take product quality seriously and will always resolve genuine defects promptly.

Wrong item received

If you receive an item different from what you ordered, contact us within 7 days at support@shopsteadymate.com and we will send the correct item at no additional cost.

Order not received

If your order has not arrived within the estimated delivery timeframe, contact us and we will investigate with the carrier. If your order is confirmed lost in transit we will send a replacement or issue a full refund — your choice.

Cancellations

Orders can be cancelled within 12 hours of being placed. After this window your order will have already been processed and dispatched and we are unable to cancel it.

Chargebacks

We ask that you contact us before raising a dispute with your bank or payment provider. We are committed to resolving any issue quickly and fairly. Most issues can be resolved within 24 hours of contacting our support team.