Shipping policy

Shipping Policy

Thank you for shopping with Steadymate. We want to make sure you know exactly what to expect when you place an order with us — no surprises, no fine print.

Processing time

All orders are processed within 24 hours of being placed. Orders placed on weekends or public holidays are processed the next business day. You will receive a confirmation email with your order details as soon as your order is placed.

Shipping times

We currently ship worldwide. Estimated delivery times by region:

Region	Estimated delivery
Australia	7–14 business days
New Zealand	8–15 business days
United States & Canada	8–16 business days
United Kingdom & Europe	10–18 business days
Rest of world	10–20 business days

These are estimates and may vary slightly depending on customs processing and local postal services. We always aim to deliver within the lower end of these timeframes.

Tracking your order

Once your order has been dispatched you will receive a tracking number by email. You can use this to monitor your delivery at any time. Please allow 3–5 days after dispatch for tracking information to update in the system.

Customs and import duties

Steadymate ships internationally from our fulfilment partners. Your order may be subject to customs fees or import duties depending on your country. These charges are the responsibility of the customer and are not included in your order total. We recommend checking your local customs regulations before ordering.

Lost or delayed orders

If your order has not arrived within the estimated timeframe please contact us at support@shopsteadymate.com and we will investigate immediately. In the rare event that your order is lost in transit we will send a replacement or issue a full refund — your choice.

Wrong address

Please double-check your shipping address before placing your order. Steadymate is not responsible for orders delivered to an incorrect address provided at checkout. If you notice a mistake immediately after ordering, contact us right away and we will do our best to update it before dispatch.